Terms of sale
General Terms and Conditions of Sale (GTCS) for orders on www.marrakine.com
These are the General Terms and Conditions on which all the services we provide on www.marrakine.com are based. At www.marrakine.com, we offer you personalized shopping and service tailored to your specific interests and needs. At www.marrakine.com we sell MARRAKINE products and products from MARRAKINE partners. MARRAKINE partner items are those items for which the name of a partner is indicated on the www.marrakine.com website.
SCOPE OF APPLICATION
1.1 These Terms and Conditions of Sale apply to all orders placed by consumers on www.marrakine.com.
1.2 Before sending your order, you acknowledge that you have read the present General Terms and Conditions of Sale and that you have been provided with all the information listed in article L.221-5 of the French Consumer Code in a legible and comprehensible manner. Validation of your order implies unreserved acceptance of these General Terms and Conditions of Sale.
CONCLUSION OF CONTRACT AND DELIVERY
2.1 On the www.marrakine.com website, contracts are concluded exclusively in French and English.
2.2 The essential characteristics and prices of our products are indicated on the pages containing the detailed description of the products in the online store. The “confirm order” button allows you to confirm your order, which then becomes definitive, and a sales contract is thus concluded. We will confirm receipt of your order by e-mail. Please note that in the case of payment by bank transfer, delivery of the products ordered is subject to advance payment (reservation). We therefore ask you to pay the purchase price without delay and at the latest within 7 days of receipt of our order confirmation.
2.3 We reserve the right to assign the claim corresponding to your purchase to third parties. In such a case, you agree to make payment directly to this third party on simple information from us and to collaborate with this third party for the collection of the sale price.
2.4 If, on the “Summary of your order” page, you choose to offset the CO2 footprint of your order, this will form an integral part of the contract for your order. Before the contract is concluded, we will inform you of the amount of the contribution on the “Order summary” page.
2.5 We deliver the goods within the time specified in your order summary. In the case of express delivery, delivery times are different (see point 3.3). The delivery period begins upon receipt of your payment. If we are prevented from delivering by an event of force majeure or an act of God, the delivery period will be extended by the duration of the impediment.
2.6 We draw your attention to the fact that we are exempt from delivering the goods ordered if we ourselves have duly placed an order for the goods but have not been supplied in good time by our suppliers. Exemption from delivery also requires that we are not responsible for the unavailability of the goods, that we have not expressly agreed to bear the supply risk and that we have informed you of the unavailability of the goods as soon as possible. If the above conditions are met, the order will be cancelled and we will refund any sums you have already paid.
2.7 Our obligation to deliver is limited to goods which we have in stock or which we have ordered from our suppliers. In the case of delivery of MARRAKINE Partner items, the MARRAKINE Partner's stock of goods must be taken into account in addition to our own stock. We deliver exclusively worldwide.
PRICES and DELIVERY COSTS
3.1 Products are invoiced on the basis of the prices indicated in the offer at the time of the order. The prices indicated are the final prices, including all taxes at the current legal rate. The goods remain our property until full payment has been received. In the event of the sale of MARRAKINE Partner items, the merchandise remains the property of the MARRAKINE Partner until full payment of the sales price.
3.2 The product prices displayed on www.marrakine.com are exclusive of delivery charges. Depending on the value of your order or the delivery method you have selected, you may be charged delivery costs (see 3.3 and 3.4).
3.3 MARRAKINE offers free delivery for orders over 900 euros, excluding express delivery charges. For purchases of less than 900 euros, delivery charges will be invoiced. These additional costs will be specified during the payment process and will be added to the total amount to be paid.
3.4 Once the delivery has been made, you must immediately check that it is complete and that the goods are undamaged. Any complaints must be addressed to the transport company without delay. You must also ensure that the goods delivered correspond to your order. If the goods do not conform to the order, you must inform our customer service department by e-mail at hello@marrakine.com.
3.5 Once the delivery has been made, you are obliged to check it immediately for completeness and damage. Any complaints must be addressed immediately to the transport company. You must also ensure that the goods delivered correspond to your order. If the goods do not conform to the order, you must inform our customer service department by e-mail at hello@marrakine.com.
PAYMENT
4.1 We accept the following payment methods: credit cards, VISA, Mastercard, Apple Pay. However, depending on each order, we reserve the right not to offer certain payment methods or to offer others. Any costs associated with your payment are at your expense.
4.2 If you pay by credit card, your account will be debited on the day your order is dispatched.
4.3 You agree to receive invoices and credit notes in electronic form only.
USE OF DISCOUNT VOUCHERS
5.1 Vouchers are only distributed free of charge as part of promotional actions. They have an expiration date, cannot be purchased and are not transferable.
5.2 Discount coupons are valid only for the period indicated and can be used only once for a single order. Certain products may not be eligible for discount coupons. A discount coupon cannot be used to purchase gift vouchers. A minimum purchase amount may be specified for each coupon.
5.3 To be able to use a discount coupon, the value of the order must be at least equal to the amount of the discount. The difference between the amount of the discount voucher and the price of your order may be paid by any of the payment methods offered. The discount voucher is non-refundable and non-interest bearing. In the event of total or partial return of the goods, the part of the price paid by discount voucher will not be reimbursed.
5.4 To apply a coupon to an order, you must enter the coupon code before sending the order. Coupons cannot be applied to orders that have already been dispatched. Unless otherwise indicated, it is not possible to combine several coupons.
5.5 If you have used a discount voucher at the time of purchase, we reserve the right to charge you for the unreduced price of the goods where, due to a partial withdrawal, the total amount of the remaining order is less than or equal to the value of the discount voucher.
LEGAL RIGHT OF WITHDRAWAL WHEN PURCHASING A MARRAKINE ITEM
When purchasing MARRAKINE products, you have a legal right of withdrawal.
Please note that for all returns, you must contact us at the following address: hello@marrakine.com. We will inform you of the procedure for returning your order to our showroom.
6.1 Information on the right of withdrawal:
You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods or the last goods in the case of partial delivery.
To exercise the right of withdrawal, you must notify us by means of a clear statement (e.g. letter sent by post, fax or e-mail). This notification must be sent to MARRAKINE, 60 rue Yougoslavie, 40000, Marrakech or by e-mail: hello@marrakine.com. You can also use the withdrawal form below, but this is not compulsory.
You can also complete and submit the cancellation form or another clear cancellation declaration in electronic form via our contact form on our website.
If you make use of your right of withdrawal, we will immediately send you an acknowledgement of receipt of your declaration (e.g. by e-mail).
To comply with the withdrawal period
(i) You must send us your declaration of withdrawal before the expiry of this period;
(ii) the products must not have been used, opened or damaged;
(iii) the products must be returned intact and unused in their original packaging. If applicable, the packaging must retain the original seal.
6.2 Exception to the right of withdrawal
In accordance with article L. 221-28 paragraph 5 of the French Consumer Code, the legal right of withdrawal is excluded in the case of sealed items which have been opened after delivery and which cannot be returned for health or hygiene reasons.
6.3 Effects of withdrawal
In the event of a valid withdrawal, we will refund all payments received from you, including delivery charges (with the exception of Express delivery charges) without delay and at the latest within fourteen (14) days from the day on which we become aware of your declaration of withdrawal. We will make the refund using the same means of payment that you used, unless we expressly agree to a different means of payment. The refund is free of charge to you. We reserve the right to defer the refund until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.
You must return the goods to us without delay and in any event no later than fourteen days from the date on which you notify us of your withdrawal.
This period is deemed to have been observed if the goods are dispatched before the end of this period. We will cover the cost of returning the goods if you use the return label provided for returns within France. In all other cases, you are responsible for return shipping costs.
You must bear the loss of value of the returned goods if this loss of value is due to handling other than that necessary to ensure the nature, characteristics and correct functioning of the goods.
6.4 Model withdrawal form
(If you wish to withdraw from this contract, please complete this form and return it to us) at MARRAKINE, 60 rue Yougoslavie, 40000, Marrakech or by e-mail: hello@marrakine.com.
I/We (*) hereby notify my/our (*) withdrawal from the contract for the sale of the goods (*)/ below
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
(*) Delete as appropriate
I certify that I have been informed (i) of my right to cancel the contract for the sale of the goods identified above within fourteen (14) calendar days of receipt of the said goods by myself or by a third party designated by me, other than the carrier, (ii) only if the goods concerned are returned to France using the return label, MARRAKINE will pay the return shipping costs, otherwise, I will be responsible for the return shipping costs, (iii) that the good must be returned intact, unused and in its original packaging, and (iv) that it is impossible to exercise my right of withdrawal on a sealed good that cannot be returned for health or hygiene reasons if it has been opened after receipt.
Date:
Signature(s) of consumer(s):
Refund
Any refund from us will be made to the account you used to make the payment. In the event of payment by bank transfer, the amount will be refunded to the account from which the transfer was made. If you have used a credit card, the amount will be refunded to the same card. In the case of payment by gift voucher, we will credit your customer account with the corresponding amount.
Moderation of notices
In accordance with the provisions of article 6, I, 7° of law no. 2004-575 of June 21, 2004 for confidence in the digital economy, MARRAKINE is not subject to a general obligation to monitor comments posted on the MARRAKINE platform.
Nevertheless, MARRAKINE moderates the reviews published on the MARRAKINE platform in order to ensure their legality and probity.
To this end, MARRAKINE moderates these reviews (i) before they are published; (ii) then, if they have been published, when they have been reported by a user.
Within this framework, MARRAKINE reserves the right not to publish notices and/or to delete them at any time if these comments (i) infringe applicable legal and regulatory provisions, and in particular, constitute manifestly illicit content (e.g., abusive, denigrating, libellous, or unlawful). (ii) do not relate to a purchasing experience on the MARRAKINE platform; (iii) infringe a person's privacy; (iv) are not comprehensible; (v) encourage the purchase of products from a competing website; (vi) have been inserted via an automatic process; (vii) concern a complaint that has been handled by MARRAKINE's customer service; (viii) are likely to engage MARRAKINE's liability in any way; (ix) refer to another website and/or contain a hypertext link to another website; or (x) are considered by MARRAKINE to be inappropriate.
CUSTOMER SERVICE
If you have any questions, please consult the contact section of our website.
LEGAL WARRANTY AND OTHER INFORMATION
9.1 The offers available on www.marrakine.com may only be used by persons aged 18 or over.
9.2 Each customer may only have one account with MARRAKINE at any one time. We reserve the right to delete multiple registrations.
9.3 Sales made through the www.marrakine.comsont website are subject to the conditions of the legal guarantee of conformity provided for in articles L.217-4, L.217-5 and L.217-12 of the French Consumer Code, as well as the legal guarantee against hidden defects provided for in articles 1641 et seq. of the French Civil Code. You can exercise these guarantees by sending your request to MARRAKINE, 60 rue Yougoslavie, 40000, Marrakech or by e-mail: hello@marrakine.com.
9.4 These General Terms and Conditions can be viewed at www.marrakine.com. You can also print or save this document using the usual function of your Internet browser (usually “File” to “Save as”). You can also download and save this document in PDF format by clicking here. Adobe Reader (available free of charge at www.adobe.fr) or another PDF-compatible program is required to read the PDF file.
9.5 You can also archive the GTC and the contractual terms of your order by downloading the GTC and saving either the order summary in the online store using your browser, or the order confirmation e-mail sent automatically to the e-mail address you have given us after your purchase. This order confirmation contains your order details and a link to these terms and conditions. The order confirmation can be saved or printed using the corresponding function in your e-mail.
AMICABLE SETTLEMENT OF DISPUTES
Under article L. 612-1 of the French Consumer Code, “All consumers have the right to have recourse, free of charge, to a consumer mediator with a view to the amicable settlement of a dispute between them and a professional”. This covers contractual disputes between a consumer and a professional concerning the performance of a sales or service supply contract.
In the event of difficulties, we invite you to contact our after-sales service beforehand (see point 11). If your problem remains unresolved, you may call on the services of a mediator within one year of receipt of your request by the after-sales service, with a view to settling the dispute out-of-court. To this end, you may contact the following mediation services:
a) FEVAD's e-commerce mediator at the address :
www.mediateurfevad.fr/index.php/espace-consommateur/
b) European Commission website for online dispute resolution:
http://ec.europa.eu/consumers/odr/